Irctc — Non refund of my cancelled e ticket

Address:

Mumbai City, Maharashtra

This is in reference for my refund of cancelled ticket with pnr number - [protected] / [protected] which i have cancelled ticket on 15th july & still from last 11 days i am not receiving my refund amount in my account after sending mail to concerns @ [protected]@irctc. Co. In & [protected]@irxtx. Co. In i have received following ticket id - #1778986 / 1793935 / 1806948 but my issue is not resolved

When i had discussed same issue on your customer care no.[protected] where i spoke to rekha – representative on 25th july 2015 & elaborated all my issue to representative & she was unable to answer my query afte keeping me long time for hold & later she disconnected call rudely which is not acceptable as we pay for service which you are providing to us.

Also i have been receiving email from irctc representative - mrshambhu kumar
Executive, customer care every time mail says your email has been forwarded to concerned department but issue is not resolved from last 11 days

I request you to kindly reginter my compalin for irctc

Customer detail (Me)
Vikas bang
Contact - +[protected]