[Resolved]  Irctc — Not getting full refund against filled TDR

Address:

Gautam Buddh Nagar, Uttar Pradesh

REFUND OF TICKET Sir I have filed the TDR to refund against PNR No. [protected] with reason Train Late More than Three Hours ( departing time was at 7:45 pm but train departed after at 12 midnight ) Why only 50% refund granted (which is RS.680.0 but the actual total amount should be Rs.1370.0) when Train was late more than 3 hours As per government rule we should get full refund (Copied section 3.7 from below link) http://www.indianrail.gov.in/refund_Rules.html 3.7 Non-commencement or missing of journey due to late running of trains. - No cancellation charge or clerkage shall be levied and full fare shall be refunded to all passengers holding reserved, RAC and waitlisted tickets, if the journey is not undertaken due to late running of the train by more than three hours of the scheduled departure of the train from the station commencing the journey subject to condition that the ticket is surrendered upto the actual departure of the train instead of existing 3/6/12 hours for distance 200 kms/200-500 kms/500 Kms and above after the actual departure of the train in case of e-tickets, the TDR is filed online before the actual departure of the train for availing full refund. In case the ticket is cancelled or surrendered or if the request for refund of fare is filed online after the actual departure of the train, no refund of fare shall be admissible. TDR Trasaction Details Train Number/Name-12874/Jharkhand Express PNR Number-[protected] Date of Journey-19 December 2014 Ticket Amount- Rs.1370.00 TDR Filling Date-19 DEC 2014, 17:33:18 hours Refund Amount- Rs.680.0 which is not full refund. I am also attatching TDR Transactions Detail. Please reply soon and refud full amount. it is again requested to you to open my request & refund the whole amount as per railway rule. Thanking you