Irctc — Online Ticket not Valid

Address:

Pune, Maharashtra

Hi People, I am Jerald from Pune. I booked a ticket for me and my wife on Sep 10 through IRCTC and the waiting list was 1 and 2. So I thought that it would easily clear as we have 2 mnths to travel. But at the exact travel date I checked my status of the ticket and it still said waiting list 1 & 2. I don't think so not even one cancellation would have occurred as I saw the train simply had some seats which were not occupied. Also they said that if ONLINE TICKET has a Waiting list, then we are not supposed to board the train. If this is the case, WHY ARE YOU LETTING CUSTOMERS BOOK TICKET ONLINE ONCE THE QUOTA IS OVER? Unneccesarily we booked the WL ticket and we cant board the train? Then why is the system accepting those tickets to be booked. The system can simply say that "Booking have gone to waiting list, so booking closed" And we are asked to leave the train because this WL ticket is not valid. Then what about money which spent? They said they will refund, I said we book tickets to travel, not to get refund. So allow even WL Online tickets to board the train. These Internet users spend more money than the guy standing at the counter to get the tickets. Thanks