[Resolved]  Irctc — REFUND 2AC TICKET - BRAHMAPUTRA MAIL TRAIN

Address:

Pune, Maharashtra

1. I had booked two tickets (2AC and 3AC) for my family on Train No. & Name 14056 / BRAHMAPUTRA MAIL (Late night train) 2. The 2AC ticket was waitlisted so I booked the 3AC ticket which was confirmed. 3. On 31st October 2014 when I checked the 2AC ticket status it was showing waitlisted. I was unable to cancel the ticket online, so I spoke to IRCTC Chennai and Delhi Customer care they said that I would receive the full refund for my 2AC because my ticket is WL. I was not aware of the ticket getting confirmed nor I did not receive any sort of confirmation from IRCTC through email or sms, also the train was in the late night, it was not possible to check the status online… 4. I was under the impression that my 2AC ticket amount is refunded, since I did not receive the refund I called the IRCTC customer service to find out the status, they said that my ticket got confirmed at the time of departure, now the amount will not be refunded. I sent out several email to [protected]@irctc.co.in to refund my money but till date my 2AC ticket amount is not refunded…. …. No response from IRCTC… 5. Finally after no response from IRCTC I am taking help from Consumer Forum… 6. I would request you to HELP me in getting my refund for my 2AC ticket . …It is unfair I am a regular traveller and IRCTC has charged me twice i.e. for 2AC and 3AC for one train.