Irctc — Regarding price of edible things

Address:

New Delhi, Delhi

Hi Today(29/03/2015) while travelling to New Delhi from kharagpur in the train Purshotam express (12801), I found something very much anyoing, catering people the were charging the customer for any edible thing very ruthlessly. They sell tea for Rs.10 and cold drink at Rs.4o and it's clearly printed the price is Rs.34 . They can sell it at most Rs.36 or Rs.37 by justifying cooling charges but no they are sturd. I got antagonist when I asked them a bottle of water which costs Rs.15 as printed and I paid Rs.20, then the caterer said he do not have change of Rs.5 so either I have to have two bottles or have to pay exact amount in change. When I denied to buy two bottles then he said, if you want to purchase do what I said to you else you leave the bottle or forget the extra Rs.5 . I was so frustrated because of his behaviour so I visited to his manage and explain him whole scenario I got surprise when I found the same reaction from the manager as well. I asked him several times that could you please show me the irctc price list of the edible things, he just ignored and keep on wasting my time. I insisted then somehow he showed me that price list, in which I haven't seen the price of cold drinks and many more. I asked him that do you know that you caterer are selling things at high price he kept silent. Then I asked him that will you able to provide me any complaint form, he not at all cooperating, so I left the thing. I also want to bring in notice that when they are suppose to sell the things at that exact print price why they don't sell the good brands, for example they sell mango splash instead of maza/slice which cost the same to the consumers but low margin for the seller. The catering who were in the pantry car of Purshotam express(12801) where Meals on Wheels and the name of manager was Mr. Suraj Singh. Hope you will look into the matter and take necessary steps. Thanks & Regards Deepak A Rangari PNR- [protected]