[Resolved]  Irctc — Retiring room no. 6 at bandra terminus

Dear Sir,

I was glad to learn that IRCTC has introduced the facility to book retiring rooms on line. As I had good experience of staying in retiring rooms, I thought o[censored]sing the same. On 19.06.2014 I & my wife left for Mumbai BCT by train number 12956 and in advance I had booked the retiring room No. 9 at Mumbai Central station. We checked-in. The room was neat and clean bedsheets were laid and there was absolutely no problem. Thereafter on 20.06.2014 late evening we had left for holidays to Indonesia & Bali. On our return i.e. 28.06.2014 we had checked-in in the room No.06 at Bandra Terminus station (we had booked the same in advance as we were to leave for Jaipur on 29.06.2014 by Train number 19707). The time of our check-in was nearly midnight.

We would like to state as under:

01. The room was in a pathetic condition. There were very dirty bedsheets. The person on duty was reluctant to change. His comments were " Shuker kariye ki bedsheets mil gayi" (most probably he was from Bihar). On my as well as my wife's repeated emphasis bedsheets were changed.
02. The bath room was really horrible as hundreds of earthworms were freely moving in all directions. It was not possible to enter. I immediately rushed to that man's room situated on the ground floor. He has sent the "safaiwala" but commented that "Yahain 5 star ki suvihdaye mut ummeed kariye". Safaiwala cleaned the toilet (unfortunately, I could not take the photograph of earthworms).
03. By this time it was 2:00am. We were quite tired, somehow we passed the night there.I went in the toilet just to wash my face at 07:00 am and I learnt that the oulet pipe of the wash basin was broken and lying on the floor this I realised when my chappals and trouser was wet.
I have taken 10 photographs of the room for your immediate reference and you will observe the
- dirty condition of the bed, bedsheets and mattress,
- dirty and horrible condition of toilet
- rotten condition of walls and interior paints
- condition of dirty ceiling fan
- dirty condition of room as a whole
- Not seen in the pictures are earthworms in the toilet, lizards in the room, ants and other insects in the room.

As a result, in the morning of 29.06.2014, I was feeling completely cheated and we moved to near by hotel as my wife virtually vomited last night.

I know this is definitely not the standard of Indian Railways. If due to certain reasons your rooms are not worth living and needs to be re-done, please do not offer the same to the passengers. I paid to the Indian railways the charges of the retiring room nearly two months in advance and the result will be so disgusting, is beyond comprehension.

I would like to know from you that under such circumstances why not my money should be paid back by Indian Railways with interest as I have been completely cheated and left with no option in the midnight with my wife and the luggage?

I do not want a routine apology. This is an utmost serious matter and I will approach the highest authorities including Ho'ble Minister and Ho'ble Prime Minister to let them know the facts of the matter.

regards,

A.K.SETH
E-702, ASHADEEP GREEN AVENUE
NEAR GYAN VIHAR UNIVERSITY,
JAGATPURA, JAIPUR - 302025
Mobile: [protected], Ph: Res:[protected].
E-mail:[protected]@gmail.com