[Resolved]  Irctc — TDR Refund not processed on WL/RAC Ticket

Address:

Ghaziabad, Uttar Pradesh

Ref: Ticket PNR: [protected], Booked On: 11-Jan-2014, Class: 3A Date Of Journey: 31/01/2014, Train No: 11078From Station: NDLS (New Delhi), To Station: MMR (Manmaad) Passengers: 4 Adults Dear Sir, I booked e-ticket, as per the above-mentioned details, on irctc.com. I had to travel with my wife (25 yrs.) and two other persons. However, after charting the status was CNF on one seat, RAC on two seat, & waiting on remaining one seat. We could not traveled due to RAC/WL status of 3 out of 4 passengers after final chart prepared. Hence, on the same day 31/01/2014 early morning around 5:00 AM, I filed TDR with reference ID:[protected]. Actual time of departure was 10.20 AM on 31.01.2014 and TDR Filed on 31.01.2014 around 5.30 AM (More than 4 hours before the actual departure of train). After 31 Days, On 3/3/2014 I recieve an email from irctc:"With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : DCR070214V63080 and the reason being : 'TKT not Surrendered/TDR not within 2/3/3 Hrs(CNF/RAC/WL) of actual departure of Train." This was a very bad experience with irctc. Therefore, it is being requested that Consumer Court may kindly look into the matter with irctc & railways for refund. Please look into this matter. Thanks, Rahul Trivedi +91-[protected] Email: Rahul.[protected]@gmail.com