[Resolved]  Irctc — TDR rejected for train 19 hrs late

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New Delhi, Delhi

I (Namita) booked tickets for journey from Nasik Road to New Delhi as per particulars hereunder:- Train No.04013/VSG NDLS A/C EXP. DT. OF JOURNEY 03 Feb 2014 Coach/ Seat Nos. B/4 Nos. 57 & 63 confd. berths The train was supposed to reach Nasik Road Stn. on 03 Feb.2014 at 10:50 AM, 10:55 AM. The PRS information on net was showing this train as 'Cancelled', When v reached the said platform we were told that the train scheduled to leave from Vasco at 8.40 p.m. on 02 Feb.2014 and there was no information of the train departure as yet. I called 139 and they said they cannot track this train and local station Master can only let you know the status. After struggling for 1-2 hrs we came to know the train started 12 hrs late from VSG. Finally the railway board showed the train will reach Nasik Road at 6 pm in the evening and it continued to show delayed and time kept changing. Since the Waiting room was full with all the people of this train and other trains there was no place to sit also. Finally few people approached the zonal GM and finally he got the VIP room opened at around 11 pm where in the train was again pushed to be arriving at 2 am in the morning. All through this process before i filled the TDR the PRS showed the train as cancelled and no other information was loaded. I was travelling with my Father who is 72 years old (Senior Citizen)and after waiting for so many hrs and still the waiting time was continuously pushed and due to health reason i had to take the decision to take some rest and stop waiting indefinitely. I was continuously sending emails to irctc and am attaching an email for your reference. Since this was not our home town we were sting on the railway station and asking the station master about the updates else we always rely on the online information and in this case it was misleading. I filled my TDR during midnight and now it has been informed it will not be refunded. Due to this inordinate delay we lost on to our important work putting us into great inconvenience AND also inconvenience to SENIOR CITIZEN AND DUE TO YR. UTTER NEGLIGENCE WE UNNECESSARILY SUFFERED PHYSICALLY, MENTALLY AND MONETARILY. I would like to understand what is the penality to Railways for making passengers suffer when they know the tickets are never readily available and due to this we also lost the change of booking another ticket on Tatkal. There was not alternate arrangement. On top you are not refunding out amount which let to futher loss of money instead of compensating on the extra amount spent on travel. We are not here to pay for Railways negligence so please refund the amount for this ticket at the soonest. Is this the service to passengers from your Railway? If our demands are not met v will have to take further appropriate escalation steps to this issue. Email reply for IRCTC Dear Customer, Kindly note that If the train is marked as "CANCELLED" in PRS due to breaches, floods, accidents etc. full refund is permissible in case the ticket is cancelled within 72 hours of the scheduled departure of the train. In case of e-tickets, such cancellations can be done by the customer through Internet. NOTE: For train confirm status you can contact railway inquiry no 139. Thanks & Regards Deepika Executive, Customer Care [protected]@irctc.co.in Ph:[protected] www.irctc.co.in [#3495887 Ticket Details PNR Number: [protected] Ticket Type: eticket Transaction ID: [protected] Booked On:[protected] Class: 3A Date Of Journey: 03/2/2014 Train No: 04013 From Station: NASIK ROAD(NK) To Station: NEW DELHI(NDLS) TDR Status: TDR Entered Reference No: ekt[protected] TDR Zone: IRCTC TDR Filing Date: 03-Feb-2014 Thanks Namita namita.[protected]@yahoo.com