Indian Railway Catering & Tourism Corporation [IRCTC]

[Resolved] Irctc — Tdr status shows cr registered but refund amount not received

neeehha39

from Varanasi, Uttar Pradesh

Address:

Varanasi, Uttar Pradesh

Hi Support team, I have booked a ticket from BSB to LKO for BSB-DELHI SPECIAL express on 27th Mar, 2015 and Date of Journey was 28th Mar, 2015. For reason train delayed more than 3 hours and the passenger has not traveled, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. I am not sure what else I might be missing to get amount refunded. Please let me know what I can do further or else you can drop a mail to [protected]@gmail.com Ticket details: Date Of Transaction :- 27th Mar, 2015. PNR Number :- [protected] Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 29-Mar-2015 02:22:19 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: NORTHERN RAILWAY (NR) Registration No: DNR030415W02529 Warm Regards, Rakesh

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Nov 19, 2017

Complaint marked as Resolved

My money refunded.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Comments

Pvgajjala

from Mumbai, Maharashtra

CHECK THE TDR HISTORY. I had also booked a ticket from CST to SUR for CSTM-SOLAPUR express on 8th JUNE, 2015 and Date of Journey was 19th JUN, 2015. For reason train delayed more than 3 hours DUE TO HEAVY RAINS IN MUMBAI TRACKS GOT SLOGGED OVER THE TRACKS and the passenger has not traveled, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered for which I received the reply mail too, but the amount was not refunded yet.

MY TDR STATUS SHOWS: TDR REPUDIATED Reason for Repudiate TDR: TKT not Surrendered/TDR not within 2/3/3
Hrs(CNF/RAC/WL) of act departure of Train.

As it was beyond 8 hours of waiting on the platform, train did not arrived since the boarding time was Scheduled Departure : 21:20 hrs on 19th June 2015 I approached the station master the following day on 20th June, 2015 at 10:00am He told file the TDR online and the amount will be refunded. Since the station master had informed that the train is indefinitely delayed I left the station from Dadar at 10:30am and filed the TDR online. Still the reason for rejection of TDR is given as TICKET NOT Surrendered. Kindly advice further . Regards,