[Resolved]  Irctc — The steps to board and alight the Trains are dangerous

Address:

Mumbai City, Maharashtra

Hello Sir/Madam, This is with regards to my recent journey to nagapatnam (tamilnadu) via Nagore express. We boarded the train from Chennai station and the journey was good and pleasant, however when we reached Nagapatnam station (where we were supposed to get down), my Mom had a terrible fall from the steps while alighting as the steps were muddy and slippery due to rains and her leg was stuck between the gap of the train, with great difficulty and help from other fellow passengers we managed to pull her leg out from the gap, however she injured her feet badly, later when i observed i did notice the steps are very small and not at all safe in fact for senior citizens or anybody to alight and board the train. i know this is something which cant be changed immediately but at least there can something be done for the safety and well being of the passengers. Thanks