[Resolved]  Irctc — Ticket Refund-TDR Filed

Address:

Mumbai City, Maharashtra

I have booked ticket for 15.08.2014 but due to ill health we have not travelled and accordingly filed TDR. TDR ID NO [protected](Dear Customer, With reference to your request for refund for PNR Number: [protected] for reason "Passenger Not Travelled.", we wish to inform you that your request for refund has been filed successfully against Reference No: [protected] and this case is being forwarded to the concerned Railway through Enhanced Coaching Refund System (ECRS) introduced by the railway. The refund under this category shall be processed by the Railways under the present commercial rules. On receipt of refund amount from the Railways, it will be credited to the same account of the customer through which booking was made through opted payment gate way.) for PNR No [protected] but my claim is rejected by saying message in the bracket( Dear Customer, With reference to refund against PNR Number [protected] with reason Passenger Not Travelled., it is advised that Railway has introduced Enhanced Coaching Refund System (ECRS), through which e- ticket refund cases against which TDRs are filed are directly registered and transferred to the concerned Chief Commercial Manger/Refunds. TDR filed against PNR Number [protected] was neither registered nor transferred by the system to the Chief Commercial Manager/Refunds with reason TDR was filed beyond the prescribed time limit .) Kindly look into the matter for refund