Irctc — Train cancelled - Money is not refunded

Address:

Gwalior, Madhya Pradesh

I have reservation on 8th August in Jhelum express train(11077) from Gwalior to jammu. Which was Transaction ID :[protected] PNR No. :[protected]. Train had not arrived at Gwalior platform. It cancelled at Gwalior platform. It's route changed & I had coordinate with station master on Gwalior station. They told me, money was refunded automatically because of train was not came at gwl platform it was cancelled. that time i was not warried about it. because CRS Department/ Station Master was confirmed me. Now i had returned back and co-ordinated with irctc concern department they dined me. they told me first, you have filled TDR file. then i had filed TDR file on 14 of Aug. But money is not refund till now. i had co-ordinate with irctc calling support. they had denied that money is not refunded due to late filled TDR file. But I want to ask you, if we are going to arrogantly in somewhere & return after 4, 5 days. How can fill TDR fill.Same thing was happened with us. That time i was on the way. How could i fill the TDR file. & my booked ticket fare amount not only 500 and 1000 rs. it is 4620 rs. So how we can left huge amount. I have request pl. refund my money. I had coordinate with station master and CRS department on 8-aug . they had told me money was auto-refund. you don't have need fill TDR file. because of train was cancelled.