Irctc — Train did not reach upto final destination

Address:Gautam Buddh Nagar, Uttar Pradesh, 201306
Website:IRCTC

Today when i checked running status of Dehradun Shatabdi Express(12017) before boarding Shatabdi Express found that train will go upto Saharanpur only due to some maintainance work going on track.There were no announcement for same.When asked the ticket checker, informed that today train would go upto Saharanpur only.
Passengers were not at all aware of this fact.On my request train passenger got information by an announcement.But think of those elderly people, ladies with kids who had to complete their rest of journey by road.Is not this an harassment of bonafide passengers who paid for full journey but complelled to travel by road.
Railway knows very well that hardly anyone would file a TDR.There should have been sms alert at least 24 hours ago so that people can change or cancel their journey.
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Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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