Irctc — Wrong sms about train cancellation

Address:

New Delhi, Delhi

I booked a ticket in train number 12260 dated[protected] on 02.04.2015. my pnr status [protected]. Yesterday (28.05.2015)around 8pm I received a message from IRCTC on my vodafone no. [protected] that the train has been cancelled and so I should cancel my ticket. After cancelling my confirmed ticket I shocked to find that an amount of Rs.1030 was deducted. I called the IRCTC helpline. And after that they just casually said that because of a mistake the message was sent and the train hasn't been cancelled. It was really shocking for me to hear that as it is very urgent for me to reach home as so I had preplanned this journey 2 months ago. I am really feeling helpless at this time because of no positive response from IRCTC. The customer care executive told me I should check before cancelling the ticket if it was so urgent. I replied that I tried several times but network failure was shown. He just told me as I have cancelled the ticket, nothing can be done. he did not promise total refund of Rs. 4070 instead of Rs. 3040. I want my ticket so that I can go home. If they are failed to revive my PNR No. [protected] for today's ( 29.05.2015) journey, they must give compensation along with full refund as for their faulty sms, I am suffering. Now it will be very costly to book another ticket for new Delhi to Kolkata journey. the cancelled ticket is attached herewith.