Irechargeonline — Transaction failed and the money still not refunded

On 2/5/2016 i recharged my videocon d2h through irecharge website. Whereas the traction was failed shown by the statment in the statment it was written within 10days the money will be refunded. But still the amount of 275ruppees not reached my account. Kindly send the money as soon as possible. Ebs payment id 53325142. Merchant ref. No 7zeo41l6s5730uq4uh3v