Irechargeonline.com — Transaction Failed but amount deducted from my account

Address:	Hyderabad, Andhra Pradesh, 500073
Website:	iRechargeOnline.com

Hi,

I tried to recharge Sun Direct DTH of rs 520 online through site irechargemobile.com. Transaction was failed but Rs 520 was deducted from my account.

I was raised a ticket through iRechargeonline.com for failed transaction but now it's not at all opening. please find the below link.
https://support.irechargeonline.com/helpdesk/tickets/1024

Details of my transaction:

Merchant Website : irechargeonline.com
Date :[protected]:49:24
Merchant Reference Number : 5JRC6A2V6B7MEJ1T21KR
EBS Payment ID : 52319726
Payment Mode : Master Card
Amount : 520.00
Customer Name : Narrey Narayana
Customer Email : narrey.[protected]@gmail.com
Status : SUCCESS

I request you to please refund my payment in my account.

Regards,
Narrey