Ixigo — LTC Offer | |||
Hi, I have booked a hotel booking with Ixigo website on 22nd Feb'15. Booking partner is Expedia and confirmation ID is provided via email. However, after having multiple follow ups with Ixigo team over last 5 weeks - feedback provided is "The details provided by you do not seem to match the records of our booking partner" which is absolutely pathetic to hear. I have original booking confirmation email, Expedia customer care also does confirm booking - not sure what Ixigo team is looking from customer perspective. Having this experience, it sounds like LTC is just a fake offer from Ixigo to gain interest from customer community but not fulfilling to either of promises and painful customer care experience. Do we see if there is a channel who can help people on such issues? Thanks, Was this information helpful? | |||
 2 Comments | |||
Comments
Hi,
Thanks for getting back.
I have resend email again at [protected]@ixigo.com which would be probably 5/6th follow up email in a period of more than six weeks.
Hope, Ixigo team really gets back to resolve such long pending matters and would appreciate a telephone call back for any additional details if required.
Thanks for getting back.
I have resend email again at [protected]@ixigo.com which would be probably 5/6th follow up email in a period of more than six weeks.
Hope, Ixigo team really gets back to resolve such long pending matters and would appreciate a telephone call back for any additional details if required.
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+91 12 4461 7880
2nd floor, Veritas Building, Behind Ibis Hotel, Sector 53, Golf Course Road, Gurgaon, Haryana, India - 122002
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We truly apologise for the inconvenience caused as at ixigo we give utmost importance to user experience and satisfaction. We would like to connect with you so we can resolve this matter as a priority. While millions of ixigoers have availed their LTC cashback, inconvenience caused to you is equally important to us. Please share your details at [protected]@ixigo.com and be assured we would do our best to sort this out. Team ixigo.