Jabong.com — Damage Product Selling... Refund process pathetic..

Address:Bangalore, Karnataka

Hello Janbong Team, I have done first time online shopping with Jabong and experienced a pathetic response. My order details are as follow - ORDER NO. : [protected] 6th july. I have received damaged product, than I called to customer care and raised a request for replacement, almost one week over still product is in transit. Now I am little bit scared, the I called to customere care and ask for cancellation for this order and refund the money. Now you customer care is telling.. within a week they will initiate reverse pickup and one week will take for inspection, and 15 days for refund. so, I have to spend around 20days with jabong for followup to get the money back. If this way you people do the business, I don't think in india you people survive. Other MNC are not doing what u people is doing... If product is damaged they will immediately either return money or replace the product. I have experienced this myself. once you loose customer confidence you will loose every thing. thats all from my side. thanks Arun kumar [protected]
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Hey Arun,

We're already working towards a speedy resolution. Kindly bear with us. Apologies for the inconvenience this has caused. For any further updates kindly refer to the post by you on our support forum.

Regards,
Abhi
Team Jabong

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