Jabong.com — Did not deliver my exchange boots as well as refund

Address:Jaipur, Rajasthan

I have ordered a bukaroo brogan tan boots worth RS 2051 on 1/08/2015 size was no.10 order no is 44541 .and it was delivered on 7/08/2015.boot size was bigger than my boot size so I requested them to pls exchange it then they took my online exchange request on same day that boot has been delivered. Exchange order no.ending with 6855.it was cash on delivery which was paid on same day.i talked many time on customer care executive but they keep updating my views on system but still I did not receive this product.pls so as soon as possible according consumer care act.
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