[Resolved]  Jabong.com — Earlier complaint not resolved

Address:

New Delhi, Delhi

Earlier I had complained regarding Cheating by Jabong.com after using a voucher. (Complaint listed below). Devanshu from Jabong called me and settled the matter and took my a/c details and said money will be refunded in 24 hours. But its 10 days and there is no credit. When i am calling Jabong everytime they are listening to the problem all over again and telling they will get back. When they call back they have no clue of what conversation we already had and I need to narrate whole story again. After hearing they say we will get back. Same story is going on and on. They are simply killing time and telling lies and not refunding the full amount yet. They have returned Rs. 916.66 but there is no clue when they will return remaining Rs. 733.34. Please help. These people are simply harassing customers as it is online company. This way online shopping is really becoming risky. Please please do something. Order Number - [protected] Contact No. [protected] Previous complaint on 9th September: I had placed an order of 4 wallets priced at Rs. 3375(₹950, ₹825, ₹825 and ₹775). I had used a coupon from SBI of ₹1500, so I paid ₹1875. Two of these products, each priced at ₹825, did not meet my expectations of quality or appearance. So, I want to return them. Now I had called Jabong's customer care and now they are saying that they will return the amount as voucher credit. I am buying products worth Rs. 1725 and giving them a coupon of ₹1500. So I should only pay ₹225. Rest of the amount ₹1650 should be paid back to my credit card account. I will not accept any store credit or voucher credit. I have used a voucher which has no terms of distributing the voucher amount on all the products, neither did it show on the cart or payment page, nor did the voucher have any minimum purchase amount. So please arrange for a reverse pick up for the same and refund ₹1650 to my credit card account as I would want the whole amount back to my credit card account and not any voucher breakup. If I would have bought the two products that I am keeping only and used this voucher I would have paid only ₹225, so since now I am keeping only these two products I will pay only ₹225. I cannot suffer for products that are not up to the mark from their end. Please look into the matter and take necessary action asap. I am really disappointed...also by the poor punctuality..their 24 and 48 hours keep changing.. Order Number - [protected] Please help...They are simple cheating because it was a prepaid order...They are taking advantage.