Jabong.com — Fraud- Refund not received for two Orders - and they say pickup has not been done

Address:

Mumbai City, Maharashtra

I had returned 4 products - Order no. [protected], Req ID[protected] on Dec 9, amount- Rs. 4721/- and I also returned Order # [protected], Req ID[protected] on Dec 12, amount - Rs. 1029/- I get a mail saying that they are unable to reach me for pickup and I will have to send them the products directly to the address, whereas I have already returned the products - return slips attached. I called them many times to complain about this, they keep giving me complaint IDs, but no resolution. This is the third time happening with me, Jabong and Jabong courier partners are fraud. My money is blocked . Please look into this.