[Resolved]  Jabong.com — Missing pickup confirmation and no refund of order no - [protected]

Address:

Gautam Buddh Nagar, Uttar Pradesh

I purchased a pair of Aldo Black Sneakers from Jabong on Nov 26, 2014 but the size was a misfit. I requested for an exchange to smaller size/refund upon which a pickup was arranged. The pickup guy was at my doorstep at the right time, the next morning but that's where things started turning for bad. I was unable to return the shoes at that time and checked with him, if he can come back, this is what I got from him : 1. He asked me to give the shoes to my security guard from where he can pick it up and give receipt to but I was not comfortable in doing that. Moreover security guard's shift changes and it is not a very reliable thing to do. 2. I asked him to give me a call again, whenever he can come back(I get that his schedule might not allow him to wait or come back as per my request), to which, he said, his mobile don't have STD enabled and he can't give me even a missed call(can you believe that? Cell phone sims have STD enabled by default atleast for prepaid, I am not sure about postpaid). He was kind of rude about all this discussion and I filed a complaint with Jabong. I then decided to take back the complaint in good will. I also requested with Jabong to please not arrange a pick up on a weekend since it was my office address but I kept on getting msgs from pick up guys over Saturday and Sunday. I was finally able to return it on Monday, Dec 1st, 2014 but as soon as I returned it, I got a msg and an email that the pick up has failed thrice and now I am supposed to either courier the product or keep it. When I called the customer care - I told them the whole story and even gave the pick-up receipt no. Since then, following things has happened thrice over the phone with customer care : 1. Customer Care exec assuring me to "escalate it" 2. Asking me to wait for 24-48 more hours. & all this not to initiate the refund but to get a simple "confirmation" from logistics the they have "received the product" I am not too sure why a customer has to suffer for their broken process or are they doing it purpose just to get the last pair of those shoes out of their system(they were the last pair) and that's why I couldn't get the exchange. Details : Order No : [protected] Complaint No : 13335129 Product : http://www.jabong.com/Aldo-Harold-Black-Sneakers-761070.html Cost : INR 3577 (After discount)