[Resolved] Jabong.com — Money not refunded to my credit card after cancellation of order | |
Ref: order id [protected] The top was not delivered to my home because of delivery problem of courier service. therefore, the order was cancelled by www.jabong.com. the money was refunded to a different credit card of hdfc bank whereas my credit card is from ocbc bank of singapore. i wrote complaint to customer care and cheif manager, but they always promised me of resolution of issue. but they have now stopped responding to my email, issue is not resolved. kindly take care of the issue. Was this information helpful? | |
Jul 19, 2016 Complaint marked as Resolved The complaint has not been resolved. Just sending email does not resolve the issue Jabong.com customer support has been notified about the posted complaint. Jul 19, 2016 Updated by luckymridula It has already been cleared from their auto-generated email on 30th June that Jabong has refunded an amount of INR 838.95 to a credit card with HDFC bank against the disputed order, [protected]. But my credit card issuing bank is OCBC, Singapore. I have repeatedly sent them my bank statement of OCBC bank indicating that no refund of INR 838.95 was credited to my credit card with OCBC bank. But still they are not solving the issue. They are not admitting their mistake.Moreover, the manager was trying to confuse me with the previous refund against another order ((INR. 941, order no. [protected]). My bank statement indicates one refund against the order no. [protected]. He was telling me that there is no debit of INR. 941 in my bank statement. My bank statement indicates the debit of INR. 941, still he could not find this. I think this is the way to make me confuse. Jabong team is repeatedly calling my mother in India. As she was supposed to receive the order, I gave her name and mobile number for proper delivery of the product. My mom told them to contact me because I placed order and I have account in my name in Jabong. But the team member told that they don't want to talk to me, Mridula Biswas. The fact is that my mom cannot properly speak Hindi and English. So she is not able to make them understand the fact. Moreover, she is not aware of my account and credit card in Singapore. Image of their transaction to HDFC bank and my bank statement of OCBC bank are attached herewith I am really frustrated with the issue.   Verified Support Jul 19, 2016 Jabong.com Customer Care's response Hi,
Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you in while.
Regards
Team Jabong
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 3 Comments | |
Comments
Still not solved. The chief manager is trying to give any illogical reason.
Reply
It has already been cleared from their auto-generated email on 30th June that Jabong has refunded an amount of INR 838.95 to a credit card with HDFC bank against the disputed order, [protected]. But my credit card issuing bank is OCBC, Singapore. I have repeatedly sent them my bank statement of OCBC bank indicating that no refund of INR 838.95 was credited to my credit card with OCBC bank. But still they are not solving the issue. They are not admitting their mistake.
Moreover, the manager was trying to confuse me with the previous refund against another order ((INR. 941, order no. [protected]). My bank statement indicates one refund against the order no. [protected]. He was telling me that there is no debit of INR. 941 in my bank statement. My bank statement indicates the debit of INR. 941, still he could not find this. I think this is the way to make me confuse.
Jabong team is repeatedly calling my mother in India. As she was supposed to receive the order, I gave her name and mobile number for proper delivery of the product. My mom told them to contact me because I placed order and I have account in my name in Jabong. But the team member told that they don't want to talk to me, Mridula Biswas. The fact is that my mom cannot properly speak Hindi and English. So she is not able to make them understand the fact. Moreover, she is not aware of my account and credit card in Singapore.
Image of their transaction to HDFC bank and my bank statement of OCBC bank are attached herewith
I am really frustrated with the issue.
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Moreover, the manager was trying to confuse me with the previous refund against another order ((INR. 941, order no. [protected]). My bank statement indicates one refund against the order no. [protected]. He was telling me that there is no debit of INR. 941 in my bank statement. My bank statement indicates the debit of INR. 941, still he could not find this. I think this is the way to make me confuse.
Jabong team is repeatedly calling my mother in India. As she was supposed to receive the order, I gave her name and mobile number for proper delivery of the product. My mom told them to contact me because I placed order and I have account in my name in Jabong. But the team member told that they don't want to talk to me, Mridula Biswas. The fact is that my mom cannot properly speak Hindi and English. So she is not able to make them understand the fact. Moreover, she is not aware of my account and credit card in Singapore.
Image of their transaction to HDFC bank and my bank statement of OCBC bank are attached herewith
I am really frustrated with the issue.
The complaint has not been resolved.
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