[Resolved] Jabong.com — Refund of my product when I don't want the the refund | |||||
I ordered a pair of shoes on 23 of July, I got my product on 3 of Aug .I had some size issues with the product so I put a exchanged req . On 5 of Aug I returned the product and the next expected date of delivery was on 17 Aug. On 18th of Aug I call the customer care to know the statue of my product manure times but they did not picked my call. After calling them more than 50times they picked my call and they said that there is some misunderstanding took place in delivery, so they assured me that my product will be delivered to me with 48 hours. I waited for the next 48 hours but still did not got my product. Again I called them they said that the problem is not solved yet so they put the complained against the delivery company. They told me wishing 24 hours they will call me to solve my problem, they never called me and it has happened to me for more than 4 times. After all this they told me that they cannot deliver my product and they force me to take refund. I do not want refund, I just want the shoes .when I ordered the shoes it was costing me around 4561 only and now it is costing me 7654. After waiting for such a long time they are telling me to take refund. I want the shoes only . My order no is [protected] I hope you guys can do something ? Was this information helpful? | |||||
Sep 28, 2016 Complaint marked as Resolved Jabong.com customer support has been notified about the posted complaint. Verified Support Aug 28, 2016 Jabong.com Customer Care's response Hi, Apologies for the inconvenience caused. Your exasperation is justified. No amount of apologies can ever compensate for the amount of discomfort that you must have gone through because of this ongoing issue. I have shared this with our care team and they will contact you asap. Regards Team Jabong | |||||
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