[Resolved]  Jabong.com — Return Order

Address:

Gurgaon, Haryana

Dear team Please find below the correspondence I shared with Jabong. I received black stilettos dated 28th June. I have bought these shoes however the size asked as 39.5 is not the same . When I received I thought it's fine if it's a little large however the size which I have received and I am wearing is larger than / equal to 40.5 . I am highly disappointed and trying very hard to make it wearable with insoles etc but it's really uncomfortable for me and I feel my buy of RS 3000 has been unsuccessful and a waste . The shoe is in good condition as I have not been able to wear the same . I tried exchanging on site but it says the current exchange period has expired. Request you earnestly to please help me with the exchange . I am ready To buy a good pair of shoe as long as it fits and comfortable . I am a regular customer of jabong but this experience has not been good for me . I knew I am buying 0.5 inches more but never expected that the size difference will be more than an inch . I await to hear from you for the solution please . Regards Suman Their reply Dear Suman, Greetings from Jabong.com! Thank you for your e-mail regarding the exchange request. Our record shows that the product “Black Stilettos” was delivered on 28th Jun’15. We would have been glad process your exchange request. However, the 15 days period has passed. Therefore, we are unable to process your request. Please be informed that we can take a return or exchange request within 15 days from the delivery of the product. Had it been possible, we would surely have processed your return request. We apologize for the inconvenience caused in this matter. We seek your understanding in this regard. We are always at your service. Visit our new and improved FAQ section for further queries at http://jabong.custhelp.com/. My reply again goes as follows:- Dear Team Thank you for the mail . However I am not happy with the response . I ordered 39.5 but you have delivered 40.5 . I am sorry but that's your fault since I only trusted jabong to deliver what I have asked . Why was my size not delivered ? There is a trust for a brand and that's why I never measured the shoe but when I have started wearing ( which eventually I did after some days of delivery because it's a formal shoe and demands an occasion to be worn ), I found the size was not 39.5 it's 40.5 . That too when I went to Bata they measured and from where I bought insole then I travelled out of station and bought another insole from metro since the shoe is not the usual size . It's most uncomfortable but as I trusted the brand I never measured when it came home . Never in my life I have measured a shoe when it reached my home . How could I be sure the shoe is 1 inch bigger when I asked and agreed for a .0.5 difference but in no ways I can wear a shoe which is 1.5 inches bigger than my regular size . Please re look the same ad advise . Regards Suman Their reply again Dear Suman, Greetings from Jabong.com ! Thank you for your email note. Please accept our sincere apologies for the discomfort caused to you. We regret to inform you that we are unable to return / exchange the product as it has exceeded our 15 days policy from order delivery date. We seek your understanding in this matter. We are always at your service. Visit our new and improved FAQ section for further queries at http://jabong.custhelp.com/. Regards, Jabong Care Team My earnest request is that they should accept they have me much larger size. I did ask for 0.5 increase in size. My size is 39. I asked for 39.5. Thats ok. But their size delivered is 40.5. I came to know that when I went to a shoe shop to buy insole. I want the same to be exchanged. I am ready to buy another pair. Suman [protected]