Jabong.com — Shipping a wrong product and then refusing to accept the return

Address:Hamirpur, Himachal Pradesh

I had purchased a pair of grey sneakers few weeks back from jabong.com. I had got the product delivered to me within a week. On the same day I had made a request to return the product because the product i had got was not what I had ordered for, I had ordered a pair of grey colored sneakers but the product I had received was of some shade of BLUE color and also it was loose and was very uncomfortable. On 13th of march the request was made but I had got no response from jabong, for about a week. After my regular emails and replies a new return request was automatically generated by the website . I couriered the product on 24th of March and according to my courier service provider, it was delivered to the gurgaon address on 28th of march. But still the status was showing "Awaiting Shipment". Again I emailed them regarding this problem and after nearly a week the status was changed to "Product under inspection". After a day or two I got a call from Jabong that the product they received is not the product they had sent but it is the same product I received on the first place as clearly mentioned in my return request. I am very disappointed from this kind of poor service from jabong in which jabong team is blaming me for sending the wrong product. This is a clear case of harassing a consumer and not accepting the product they themselves has sent to me. Either Jabong.com is sending wrong products to the consumers or someone on their payroll is cheating with us.
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