[Resolved] Jabong.com — Wrong Product Delivered | |||
I had ordered for a product of size 6, but Jabong incorrectly delivered size 7 to me. Same day i had raised a complaint to Jabong about this but the response I got was very poor - They said that they would take 5 days to pickup the product and then they would take 3 days to check it. Then if the product was found to be ok, they would deliver the replacement. This is extremely unprofessional and riduculous timelines for a company to be operating on. They are over-eager to deliver and can deliver in even 1 day. However, if it is a question of return, they require 5 days!!!?? This is a scheme to cheat customers and does not live up to any customer service standard. My problem is still not resolved - I have waited 4 days since the wrong product was delivered and no one has called me for the pickup so far. I am sure I will have a long wait ahead before i get the right product in my hand (even though i paid for the product more than 5 days back) Order no: 36587 Was this information helpful? | |||
Complaint marked as Resolved
Jabong.com customer support has been notified about the posted complaint. Verified Support Nov 10, 2014 Jabong.com Customer Care's response Hi Dhruv,
Sorry for the inconvenience caused. Kindly share your complete 15 digit order id with me so we can sort this out right away. I'll arrange for reverse pick-up asap & get you the correct product delivered right away. We seek your patience & cooperation in this regard. Kindly bear with us.
^Abhi
Team Jabong
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 5 Comments | |||
Comments
I am Karthik. I ordered an aviator (Fa-1017-C4 Grey Aviator) from jabong on 15/01/2015. The name and the images shown suggests that it is a grey aviator. But the description says it is green in color. Usually customers do not go for the description. Hence they order seeing the images and even I did so. But the product i received on 19/01/2015 was a green aviator and of poor quality. It did not look brand new to me. I am extremely unhappy with the service provided by Jabong. Lost my money as well as the desired aviator.
Reply
I am Karthik. I ordered an aviator (Fa-1017-C4 Grey Aviator) from jabong
on 15/01/2015. The name and the images shown suggests that it is a grey
aviator. But the description says it is green in color. Usually
customers do not go for the description. Hence they order seeing the
images and even I did so. But the product i received on 19/01/2015 was a
green aviator and of poor quality. It did not look brand new to me. I
am extremely unhappy with the service provided by Jabong. Lost my money
as well as the desired aviator.
on 15/01/2015. The name and the images shown suggests that it is a grey
aviator. But the description says it is green in color. Usually
customers do not go for the description. Hence they order seeing the
images and even I did so. But the product i received on 19/01/2015 was a
green aviator and of poor quality. It did not look brand new to me. I
am extremely unhappy with the service provided by Jabong. Lost my money
as well as the desired aviator.
Hey Karthik
I am sorry for the inconvenience caused. Please share your order no. with me so that I can check with the team.
Regards
Samar
I am sorry for the inconvenience caused. Please share your order no. with me so that I can check with the team.
Regards
Samar
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I've received my package but after opening, i found that is torn a bit! Order No.[protected]Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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