M / s. Resnovae home appliances, 3 / 3 srinagar, garia, kol - 94 - amc for ro service of kent water purifier model "pearl" with jaipan
3 reviews
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User hatibhagya on jul 1, 2015
I hv contacted jaipan for amc of kent water purifier model "pearl" on[protected] with some mr. Amit das representative of jaipan. But since then only iron guard has been changed within 2 services but membrane candle has not been changed in spite of repeated requested over phone to the executives resulted assurrance were given by them time to time to be done in next week. Even they are reluctant to receive my phone call. It is needless to mention that i hv requested them to replace the said candle which has expired 12 months period (As per company"s mannual) and for which i m badly suffering from abdominal diseases (Amibiotic). If it is not possible for them to change the same for their inadequate infrustructure, question of refund arises automatically (Rs. 3500 / - is not only for the cleaning of all accessories, it is presumed) it is expected from the jaipan authority to inform the customer like me (For the sake of courtesy, who have taken so may appliances from them) that they are unable to do so, so that i can proceed for further step. Expected an early resolve from your end please. Thanking you, subir roy choudhury l74 / 11, hridaypur station road, baishali (Nilmoni bagan) north 24 - pgs, kolkata - 700127. Phone no. [protected]
No response or action taken by neither by the company concerned or by the authority where i had made the complaint (This website) as yet. And it is presumed that the website is fake.
Finding no other alternative but to place a another complaint regarding water heater of the same company.
I hv also purchased a water heater - 15 ltr of jaipan on[protected] as i was convinced by mr sushovan kundu, co - ordinator and ms. Lipika (As i told) both of them came to my residence. I was told by them that the same has 7 years warranty.
Accordingly, i made a complaint by phone which was stickered by them at the time of installation ([protected] and [protected]) but i was replied not to phone there... They are not authorised to take such action but they helped me to contact over phone no. [protected] which was fake no. And lastly i contacted to ms. Lipika and told everything... She suggestged to call [protected].
But alas! That was ringing and converted to... Only ppppppp sound was heard.In spite of everything i made a call to previous no. One gentle lady was there replied that she is nothing to do with this as she is helpless in this matter.And also told me to take action whatever i can.
If no result is made within 15 days of this e - mail... Efforts will be made to publish the fact to common people as a result of which i can save the people from purchasing the product of jaipan.
Thanks a lot...
Yours faithfully,
Subir roy choudhury
174 / 11, hridaypur station road, baishali
(Nilmoni bagan) kolkata - 7000127
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Non refund of my money ,order no-1168966
Order no 1168966, It has been more than 4 months and i have not recieved my refund from jaipan. Total amount 1875 Rs. Order was made for jumbo roti maker which they did not deliver.