Jaquar Bathroom Fittings — Regarding discolouration of two no. taps of Jaguar bath fittings

Respected Sir, It is intimated that my father in law has built a house at Phulkian Enclave, Patiala and the house no. is 46. He had purchased jaguar bath fittings from jaguar authorized dealer Bharat Trading Company, Hira Bagh, Rajpura Road, Patiala two months back. After one and half month, the colour of two no. taps fitted on sinks got dis-coloured giving shabby look. I talked to the dealer and he straightway told me that I should complaint on jaguar toll free no. [protected]. I have filed my complaint from telephone no.[protected] about 15-days back. After that one technician came to the house, clicking the photographs of the taps and go away. He even not talked to me besides request by my old mother at home present at that time. After that I again contacted twice on jaguar toll free number but no response received to me. You dealer at the time of selling of products told to my father in law that the warranty of the products are 10-years and it is very painful to say that after two months you are not serious about the service/ replacement of product. As I know Jaguar is a reputed company and it is very shameful on part of such company to redress the complaint merely of two taps after two months. Claim of company during selling of products are very big but service as per facts stated above is very poor. In view of above, I request to kindly look into the matter and replace the taps at the earliest so that faith of aam aadmi remains with the jaguar. I am waiting for your early response otherwise your company is forcing to me go to consumer court to file the complaint. With regards Lavneet Kumar [protected]