Jaquar — Overhead shower not working for past 8 months due to non receipt of spare

Address:	Ernakulam, Kerala, 682020
Website:	www.jaquar.com

Good day,
My name is rajkumar and i am staying in cochin, kerala. I work in the merchant navy as chief engineer.

Please note that i had purchased about rs. 200, 000/- (2 lakhs) rupees worth of jaquar products including a jacuzzi and 4 showers/fittings last year.

I had a leakage in the pipe leading to the overhead shower in one of the bathrooms in november 2015. I had called customer care and a service technician visited my house to check. It was found that a plastic bush in the pipe joint was broken causing the leak. This broken plastic bush was taken by the technician as reference to order for a new bush.

Nothing was done after that to remedy the situation. I called up the technician umpteen times but was told that the spare part is not easily available and that the problem would be fixed as soon as the spare bush is received. I was also told that there would be a charge levied for the spare part to which i agreed as i wanted the shower to be operational asap.

I joined a ship in january 2016 and came back home this month.In this five months, nothing was done by jaquar to remedy the situation.

I gave another call to customer care this month and got a complaint number 416522. Service technician again visited my house and gave me an assurance that the matter would be solved. A day later, i received a message that my complaint has been resolved successfully.

I called up customer care again and this time received a new complaint number 447726. No service technician has visited yet and the problem still remains unresolved. This shower has not been in use now or more than 8 months and i am not sure whether it could ever be used again given the casual attitude of jaquar service technicians in cochin.

I request you to kindly consider this matter on an urgent basis and take some action so that this problem with my bathroom shower is remedied at the earliest.

Best regards
Rajkumar iyer
[protected]


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