[Resolved]  Jawed Habib Hair And Beauty Salon — Burnt hair after smoothening

Address:

Bangalore, Karnataka

I visited Jawed Habib saloon in SP Layout, Marathahalli, Bangalore on Monday 13th Oct 2014 for Hair Spa. I met the stylist Sherif there and he advised me that I should get Hair smoothening instead of spa. He showed me photos of people with lovely hair- guaranteed me on the result and informed me the effect would last for a year. I believed his words and agreed for smoothening. I had researched a bit on net and found out that smoothening uses lesser harsh chemicals and involves lesser ironing, I informed my stylist that I do not need pin straight hair. I also needed a hair cut and when I asked the stylist for hair cut, he started cutting my hair while it was dry. In my life I have never seen a stylist performing hair cut on dry hair. When I asked him, he told me he would shampoo the hair later before smoothening. After the wierd hair cut started the smoothening process as I anxiously waited for the result. After it was done- to my utter shock the entire front section of my hair was burnt and was looking bushy and rough. When I showed it to the stylist he took me to an isolated section and started convincing me that my hair looked great and that there was no problem. He even cut my burnt hair to half length when I showed him. I was utterly disappointedto see such poor quality of service after paying the hefty cost 6500/-. The stylist asked me to come the next day and told me he would fix the problem. Next day he did a hair spa and some moisturizing for my hair to fix the problem, but even after the process, there was little change. My hair is burnt, bushy, dry and lifeless from day 1. I asked the stylist what should I do if the smoothening goes in couple of weeks. He told me that I should purchase regular spa packages and get a hair spa every month. I am not sure what will happen after a month or so, whether I would have any hair on my head or no.I regret going to Jawed Habib's saloon and would not recommend my friends and family to go there.