Jet Airways — Inconvenience due to cancellation of flight

Address:

Pune, Maharashtra

My parents and siblings had their flight from Chandigarh to Munbai on 25th Dec 2014 at 12:15 pm. After reaching Mumbai they had to reach to Pune by bus. So their total journey was approx 6 hrs. On 25th morning at 9:52 we got a message from Airline that the flight is delayed and will depart by 14:00 hrs. After that we again got message at 10:45 that flight is delayed and it will depart at 15:10 hrs. After that we didn't get any message and my parents reached airport at 14:00 hrs. They were told by tha Airline people that fliaght has got cancelled. Thaty didn't inform about any cancellation, they just informed about delay. This is the biggest falult hence so much inconvenience was caused. So i started talking to airline customer care. They told there are no flights for today.You can only get flights on 26th dec and that too from Delhi to Mumbai. Choosing this option my parents journey increased by 6 more hrs. So now they had to travel from Chandigarh to Delhi by bus after that flight from |Delhi to Mumbai and then again bus from Mumbai to Pune. Now their journey became approx 11 hrs and that too after wasting a whole day of 25th dec. I requested them to arrange a flight from Delhi to Pune or from Chandigarh to Mumbai but no one agreed. I asked them to arrange a transport from Chandigarh to Delhi or provide a hotel at Chandigarh but they didn't agree for anything, My parents suffered from all this, they had to pay for the Hotel, they had to pay for the fare from Chandigarh to Delhi and moreover they had to travel for extra 6 hrs by bus. What is the use of booking a flight if you have to travel by a bus for such long hours?? They didn't even informed about the cancellation...?? I will never book my tickets for this airline and even i will tell all my friends about this. I will never recommend your airline to anyone. Such poor services you provide. It has been one month no refund nothing has been provided. I want refund for the extra fare and I want compensation for all that inconvenience caused to my parents and siblings. Kindly look in to the matter i will be waiting for your action. Booking Details: e-mail- [protected]@gmail.com Contact no-[protected] No of people -4 PNR- AHHEHK Flight no - 9W469 Booking date- 16 Aug, 2014 Booking was made through MakeMyTrip. Passenger name- Suresh Kashyap Anu Kashyap Rhitwik Kashyap Tanvi Kashyap If you need any further details or proof you can mail me at above mentioned id. Thanks, Sakshi Kashyap