Jet Airways — Misbehavior and non co operation

Hi, With deep anguish and disappointment I am writing this letter to point out the rude behavior and mistreatment your supervisor (Ms. Illiana and Mr. Sumeet) had dealt out to me. I had flight ticket (Flight No. 9W 786.PNR No. ZDNBCV) from pune to Delhi on 11.12.2015. I do admit that due to unavoidable circumstances I reached airport late by 1 minute for boarding. Ms. Illeana and Mr. Sumeet here instead of taking note of this were stubborn, rude and unemphatic towards me. He refused to provide me boarding pass as I was just 1 minute late. Although i was witness that they were allowing people who had web checking before 20 minutes of flight schedule. that means flight did not even closed . They just did not listened to me and were misbehaving with me. Ms. Illiana even told me very arrogantly that i can go for any other airline instaed of choosing Jet Airways The whole airport staff was witness to this. And as a result I had to miss our flight. Just want to bring this incident to your notice as this is just not acceptable from a staff of an airline like yours. Is this how you guys train your staff to treat with customers? And you take pride in calling your airline most customer friendly. The point I want to stress with utmost importance over here is that not allowing me to board the flight although being just 1 minute late is not a big issue with us but the kind of callousness and mistreatment which was dished out just leaves a bad taste. I was on an official tour and will make it sure for further my company will not book any flight from your airline, because you guys don't know how to deal with a customer or even provide services. Utterly disappointed customer Aaliya Haque