Jet Airways — Non intimation of Flight change

Address:

South Goa, Goa

Please find the details of the Incident and also the corrsopondence with respective companies which I had send to resolve the issue but was not solved and outright denied by the involved companies. Incident Date : 04th May 2015 Full description of Incident : Though I have described the incident in the communication with Airline and ticket booking agency, but the brief summary is as follows, I request the damages caused to me and extra money I had to spend which is Rs 70921 because if negligence of Airline. I had booked a round trip from Wroclaw- Goa ( on 14/02/2015) with Cheap tickets, and as per the the travel, I traveled to Goa on my onward journey, but this incident occurred on 04th May 2015, 17:00 when I reached Goa Airport for my return Journey, but then I was told by the Airport Authority that Airport was closed and no fligts will take off till tomorrow morning, I then turned to Jet Airways counter on Goa Airport, but it was closed, post which I called the Airline and they denied that its not their mistake, when I asked them to show me the evidence of communicating to me either by Phone call or e-mail which was never done, and I will have to check with the Ticket booking agency, ( I have recording of this call in case you need it for this investigation). Since I had a connecting flight from Mumbai and Jet Airways never informed me change of my flight time, I lost the connecting flight of Lufthansa as there was no opotion to catch this flight from Goa unless I could reach to Mumbai in time. Post this I had no other choice to Book a new flight and travel back to Wroclaw - Poland which cost me Rs 70921 ( I have the booking details - attached as New_ticket.jpg), and even on this flight I had some issues but Airline sorted this out, but all this pain took me 24 Hours delay to reach my destination. This incident caused me both mental agony and financial loses, and when I approached the Jet Airways and Cheap Ticket, both denied taking any responsibility of this miss, and denied to pay any compensation for this. You can find the attachments - Jet Airways communication ( Jet Airways_communication_page1-4) You can find attachments Cheap Tickets communication (Communication_Cheaptickets_page1-3) Please let me know if you need any more information on this complaint and I can provide you with additional details if required, including the boarding passes for my new booking flight... Since I now live in Wroclaw Poland, I can be reached on +[protected] Regards Aneej Damodar Xenoi Cuncolencar