[Resolved]  Jet Airways — Re-routing of non - stop flight in total disregard of the passenger comfort

Address:

Chennai, Tamil Nadu

I have booked a ticket for PUNE to Chennai for 15.05.2014 flight for my family of four through the portal Makemytrip.com on 25.02.2014 itself.Airline PNR WMJVGG.Booking ID NF[protected]The family trip is for shirdi temple to pune by road and then pune to Chennai by flight. As I am having a pre-scheduled meeting at 4.00 pm on 15.05.2014, i have opted for the flight Jet Airways 9W 492, starting at pune at 11.10am and arrival at 13.00 hours with the travel time of 1hr.50 minutes.
While being so, I have received an SMS as well as a mail on 02.04.2014 from makemytrip stating that there is an change/amendment in travel itinerary. Immediately I have contacted them and informed that the flight is confirmed one. Not convinced by their reply, again contacted them on 22.04.2014. It was informed that the said flight has been routed through Bangalore and I should stay at Bangalore for more than 3 hours and will reach Chennai only at 6.00pm. These are all the information I have collected from the travel agent, wherein the Jet
airways neither contacted nor bothered about the plight of the family of four is supposed to undergo. This attitude and deficiency in service is bothering me more and causing discomfort to the unaware passengers.

Therefore, the re-routing of the flight and spending 3 hours in Bangalore airport for nothing is unnecessary to me. They delay in reaching Chennai will spoil my interest. Hence I request your good office to provide me a alternate to reach Chennai on 15.05.2014 non-stop without charging additional fare.