Jet Airways — Unable to travel because of jet airways website internal problem.

Address:

New Delhi, Delhi

Dear Sir, Yesterday (on 16th Feb 2015 06:08 PM), I booked my ticket through Jet airways site from New Delhi to Abu Dhabi for 18 Feb 2015. The amount INR 13, 513.00 had been immediately debited from my ICICI account. Received following message from ICICI: Dear Customer, Your Ac xxxxxxxx7406 is debited with INR13, 513.00 on 16 Feb. Info BIL*[protected]*Flight-De. Your Total Avbl. Bal is INR XXXXX.XX What I have done to ensure that my ticket has booked? Called immediately to call centre +91 [protected] and informed about the same. he told me to wait for couple of hours to get the ticket issued Today, I have again called call centre and call centre agent informed me that ticket being not issued and your amount will be credited to my account within 24 to 48 hours. Requested Call Centre agent to transfer the call to supervisor - Which he has - Supervisor name: Abdul Razaq Time: 06:27 PM Call Duration: 1 hour The supervisor response was very rude and having unsatisfactory. He hasn’t helped me at all and provided any assistance in this regard and always saying to either re-book the ticket or if required send the complaint mail to [protected]@jetairways.com . Moreover, he told me that I can’t do anything - Sorry, to say Why such people are supervisor who doesn’t know how to help the passenger. It being very Urgent to go tomorrow. Despite of my fault, I am bearing all the consequences in term of money as well as journey delay. I believe Jet Airways is one of the prestige airlines not in India but in world and this kind of behaviour and responses are not expected. Hope you understand my situation and do the needful in this regard. Waiting for your response Regards, Parmod +91 [protected]