[Resolved]  Jet Airways — Utter disregard!

Address:

Chennai, Tamil Nadu

Hi, i am a resident of Perth, Western Australia. I tried to make a payment for a confirmed booking through phone booking at Jet Airways Chennai office. I probably tried 20-25 times and it went to various levels.. People asking the same questions over and over again.. Every time, the call drops out.. People put me on hold invariably and i get disconnected. I am completely frustrated as i write this email. To this time, i haven't been able to make the payment. I am appalled at the response of few of your customer service personnel. I find them unaccommodating at best and rude at worst, except a couple who know how to empathize. Sometimes they even go to the extent of lying / Cheating... This is just ridiculously unprofessional from Jet Airways or whoever they have contracted their customer service to. There seems to be absolutely NO accountability for people in the customer service? They are ravaging the brand name of Jet Airways. Some who cares about Jet Airways needs to take some serious action! Overall, i will DEFINITELY NOT recomment Jet Airways to anyone!!