Jet Airways — Wrong Flight cancellation charges by JET airways

Address:

Mumbai City, Maharashtra

Pls find below an email i had written to jet team regarding a complaint i had and no resoltion being provided by them. I had booked a flight from Mum to Goa departure on 2nd April (PNR No – CYVTFC). I received a sms few days back saying that flight timing has been preponed by 55 mins. This change made it impossible for me to travel as I have some prior commitment elsewhere. So I am forced to completely change my travel plans because of the flight timing change by you. Now when I call up the call center they told me that I would have to pay the cancellation charges as per policy . This I find totally unacceptable when the change has been forced by you. I am the sufferer here because I have to completely modify my travel plans and I am asked to pay penalty on it. This is completely ridiculous and totally customer unfriendly. Why as a customer shall I suffer due to your changes. I have already cancelled the ticket and request you to look into this matter and demand complete refund of cancellation charges. I have been a regular traveler of jet airways and this episode has left me in a bad taste . If the cancellation penalty is not refunded I can assure you that you have lost a loyal customer for life.