Jetlite — Irresponsible Attitude of Jet Airways Authorities

Address:

Indore, Madhya Pradesh

I had a Flight at 8:05 AM from Indore to Mumbai on 21/5/2014 with PNR Number as RQUAJU. Due to extreme traffic conditions we reached 1-2 mins late at the check in point and the person there was attending some other guest. I told him its emergency and I am getting late but he asked me to wait for 5 mins and after that he said which flight and said I am late cannot take the flight. He then called up his supervisor and they also denied. My father again called them and told them its very much emergency they were very rude and said we cant do anything. When I asked about refund they said they cannot do anything with the Ticket. No amount will be refunded. The contact person was Mrs. Rachna ( [protected]) at Indore Airport.I had people next to me who also didnt went through security check, the only difference they did web check in. I am very unsatisfied with your services. There are times when you reschedule the flights and change the timings with Hours differences, you dont consider our opinions or problems before changing the timings from your end. Then why when we face some issues, the authorities are so rigid to help. I need an explanation over this and I demand the action over these flight authorities. You cannot play with Passengers time by changing the flight timings when you wish and get so rigid when it comes to help them. Please reply fast. Shruti Kalantri