[Resolved]  Jukaso Journeys — Improper response during membership cancellation.

Address:Gurgaon, Haryana, 122001
Website:jukasojournys

This is regards to my cancellation request placed on 20th Dec 14 just a day after I took this 5 years memberahip from jukaso.I have been told by jukaso sales staff (Nirbhay, Saransh) that I will get my refund within 45 days of time.Till know I have not got my refund.I keep calling these guys customer service department after placing cancellation request for my membership.Most of the time their lines are busy.Whenever I used to get customer service representative on phone I always get same reply its under process.Earlier refund has to processed within 45 days then it became 45-60 business days now it's more then that.Then luckily I was able to fix up meeting with retention department of jukaso (Ashwin & Payal) dated 25th April '16 but is of no use.Now I have been informed by these guys that the refund process will take more time.What the he'll is this.Now refund process will take 90 business days.Which means they will take another 3-4 months to issue a refund post dated check check in Aug month which will be of dated Oct month.What the hell is this?It's really getting tough to recover our money from jukaso.I think it's time to approach collectively along with legal proceedings.Please contact if anyone in the same situation of harassment by jukaso.
Pankaj
sharma.[protected]@yahoo.co.in
Was this information helpful?
No (0)
Yes (0)
Sep 4, 2016
Complaint marked as Resolved 
Jukaso Journeys customer support has been notified about the posted complaint.
Verified Support
Aug 04, 2016
Jukaso Journeys Customer Care's response
Dear Pankaj, Apologies for the delay in response to your concern. We thank you for bringing the situation to our attention. We have read and noted the entire scenario and are digging into the same. If the issue you raised has already been solved, please mark this complaint resolved else share your member id, email address and contact number at: '[protected]@jukasojourneys.com'. Should we need any more details from you during the inquest, we will let you know. We request you to allow us a time span of 7 working days to come back to you with a resolution. We appreciate your patience and cooperation. -- Team Jukaso Journeys
Complaint comments 

Comments

Jukaso Journeys — Npn delivery of services

We took jukaso membership of 25th april 2015 but till now we have not received any holidays booking from them.we keep on calling to book accomodation in their property but no reply from them.i want full refund of 55000 rupees.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Jukaso Journeys
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    67%
    Complaints
    564
    Pending
    0
    Resolved
    379
    Jukaso Journeys Phone
    +91 89 1305 0100 [Jukasotel]
    +91 54 2240 6667 [Varanasi]
    +41 338 221 543 [Hotel Gasthof Schonegg]
    Jukaso Journeys Address
    I.T. Composite Towers, Plot No. 1, I.D.C., Mehrauli Road, Gurgaon, Haryana, India - 122001
    View all Jukaso Journeys contact information