[Resolved] Jukaso Journeys — Regarding holiday voucher

Binita Roy

from New Delhi, Delhi

Address:	New Delhi, Delhi, 110003
Website:	www.jukaso.com

I have got an holiday package from jukaso innTo collect the coupon they have called me.But i was agreed to visit the hotel on condition of not spending more
than 30 minutes inside the hotel bcz on the same day i have to pick up train.They agreed so i visit the hotel by spending more than 500 but in hotel there behaviour towards client was pathetic.They have wasted first my 10-15 minutes then start agruing that u have to give ur 45 minute minimum otherwise i can't give u gift voucher.Even in front o[censored]s they start urguing...are ye pankaj mathur wala client hai.I have never expected such kind of humiliation.I think jukasoinn sundernagar delhi is a blot in the hospitality industry.

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May 23, 2017

Complaint marked as Resolved

Jukaso Journeys customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2017

Jukaso Journeys Customer Care's response Dear Member,
Good Morning! We have gone through your queries and understood that you have been not given full information. We are sending more than 200 members every month for holidays across our properties and associated properties. Yearly approx. we are sending more than 2000 members and more than 4000 room nights are allotted to members.
I am sure you have taken membership to enjoy holidays and clubbing facilities along with your kids. Please be rest assure that we will provide you best of our services as per the membership scheme taken and membership form signed by yourself.
We would also like to inform you that we have now our presence in Shimla, Manali, Masoorie, Bhimtal, Goa & Udaipur with our associated properties. Now you can opt for a holiday there too.
For further any queries you can also reach us on below number and e-mail Id
Toll Free No. :[protected]
E-mail Us On : [protected]@jukasojourneys.com
https://www.facebook.com/journeysbyjukaso/
https://www.youtube.com/channel/UCFqTSj_jlgA0OT6ICqCdjMQ/videos
https://twitter.com/journeys_jukaso
Best Regards,
Response Team
Journeys Resorts Pvt. Ltd.