[Resolved]  Jukaso Journeys — Non refunding of Rs 35000/- by Jukaso Resorts Pvt. Ltd.

Address:

New Delhi, Delhi

got several call from Jukasojouneys Mr Prateek ( M [protected]) informed me that “you won a prize of 2 night & 3 days free stay in jukaso properties with breakfast” & invites me to collect the gift voucher from B-109, Ansal Plaza mall, South Ex, New Delhi. In last I visited there on 30th August, 2014. Where Ms Radhika Rani ( M [protected]) & Mr Sudhir ( M [protected] & [protected])offered me a scheme of 4 night 5 days stay with breakfast every year till 5 years in Jukaso properties and also through DEA in other properties. Costing Rs 50000/- or 2400 PM EMI for 24 months in a discounted rate of RS 35000/- or Rs 1800 PM EMI for 24 months in red session. Scheme was includes DEA Gold Card for three years validity, Club Member Ship & so may others, I was accepted the scheme & Paid Rs 35000/- by credit Card. This was also informed me that this amount is refundable till the welcome call. On inquiry from Jukaso journey customer Care, it comes in my notice that Mr sudhir ( M [protected] & [protected])allotted me the scheme of 3 night/4 days in blue session instead of the above scheme and there are no jukaso propeertyin A&N, J&K. I applied for cancellation my proposal dated 30.08.2014 & refund the amount of Rs 35000/- by email on 02.09.2014. In reply Pritibha Bhatnagar asked Sh Jasmindar to contact me & explain about the scheme, but I refused this by Email dated 04.09.2014. Pritibha Bhatnagar replied this mail & asked Sh Jasmindar to calculate & refund the payment. But I do not got any phone or massages from Jasmindar till yesterday. Today, Mr Jasmindar ( M [protected])Called me & informed that you have to accept this scheme failing which no amount will be refunded to you. Kindly take the matter with jukaso for refunding the amount of RS 35000/-.however, I was assured that full amount is refundable, if withdrawn within 10 days & I have applied for refund within 4 days of the proposal i.e on 02.09.2014. I have sufficient documentary proof therefore t I am thinking to lodge an FIR against this cheating.