[Resolved] Jungleerummy.com — Fake site, need refund of loss

prateek61188

from Jaipur, Rajasthan

Address:

New Delhi, Delhi

Dear Sir/Mam

i have requested junglee rummy to close my account so that i cant be able to log in to play if i wish even out of addiction. I logged into my account again and it was not closed. i stated playing and in the los 2 days i have lost 20000 rs. Every game seemed to be planned. have screen shots of some of the games. I want my loss back. I am suffering from mental depression and i blame this site for that. If any thing happens to me, junglee rummy will be responsible for it. I have lost everything. I want my loss which is above 1 lakh rs back as early as possible. Why government is not putting ban on such sites, I am mentally ill and lost now. My mind only thinks of money because of the los i have faced n this site. It is completely ffake and i want my money back at any cost. I will write FIR also if possible .

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Sep 21, 2018

Complaint marked as Resolved

NEVER RESOLVED

Junglee Rummy customer support has been notified about the posted complaint.

Verified Support

Feb 02, 2017

Junglee Rummy Customer Care's response Dear Prateek,

Greetings from Junglee Rummy.

As you already understand that Rummy is a skill based game, hence winning or losing completely depends on your personal skill and game strategies. Also note, Rummy should always be played purely for entertainment, hence, we request you to follow our Responsible gaming policy at all times:

https://www.jungleerummy.com/responsiblegaming:

Please understand that funding your account completely depends upon you and you may also choose to play in free entry tournaments.

Our team tried to contact you over phone on the email sent by you on [protected]@jungleerummy.com however could not get through. May we request you provide us your alternative contact number or for further queries you may also contact us on +[protected] between Monday to Friday (10:30 AM to 7:00 PM)

Thank you for your time!

Regards
Team Junglee Rummy
[protected]@jungleerummy.com
+[protected]Mon-Fri 10:30 AM to 7:00 PM)