Just Bake — Placed order for cake delivery but not delivered

Address:

Bangalore, Karnataka

I placed an online order for cake delivery on JustBake.in site on 30th July at 12:29 am. I received a mail regarding order placed successfully but there was not any details regarding cake so I replied to that mail immediately to just bake customer care if order placed successfully or not but i didn't receive any reply from them, Hence I called justbake team in the early morning of 30th July at 9:23 am to confirm my order and then they confirmed it that my order would be delivered on 30th July only between 17:30 to 18:30 but it did not happen. Then I was Continuously calling just bake customer care number many times but no one picked it up. Then at last I replied bake to the mail chain that we had and asked about my order status at 8:02 pm and they replied at 9:19pm that my order was confirmed and would be delivered on se day but at the end it didn't and my emotions and feelings were hurt by just bake because it was my sister's birthday and she was expecting a cake from me and due to this unexpected event it did not happened. At the end just bake hurted mine and my sister's feelings! Even I tried to call just bake number of times and then luckily I was able to talk to just bake team and asked about my order status and they carelessly said that due to some issue cake was not delivered! I asked what was the issue and they were not telling me the truth. Then I asked them to let me talk with their manager then they said manager is not available. And then I shouted as a customer that I will file a complaint against just bake then your manager will talk to me, after hearing this they immediately gave me manager number and I had a conversation with her and she said I talked with delivery team and they will call you. But I did not receive any call so I called back to her and then after I received a call from delivery boy saying due to address issue cake was not delivered, such a rubbish reason though I provided fully address with each details. And at the last he was trying to convince me by saying he would deliver the cake on 31st July and i said there was no point of cake delivery on 31st July as my sister's birthday was already gone. So at the end I talked with just bake manager and said I will file a complaint against you and I would like to refund my money back. And just bake team is so shameles and inhuman that they even didn't say a SORRY! Here I would like to file a complaint against them and would like to take strict action against them. I have each proof for what ever I have said above. Please help me on this to take action against just bake so that they will not hurt someone's feelings in future. Thanks, Bhaumik Tanna