JustDial.com — Miscommittment of service

Address:

Faridabad, Haryana

Hi Team, I have ordered Symphony Air Cooler (Order No: T7C5S4) from Just-dial online shopping portal on 10th May 2015. As per Website Terms and Condition the product will be delivered with 7 Hrs if ordered before 2pm. I complete the purchase thru Credit card at 9:37 AM on 10th of May. Now as per Terms i was supposed to get the delivery by 4:00 pm same day max. I received SMS from just dial at 10:41 AM on 10th May 2015 that my order has been placed to vendor "Kumar Electricals"[protected] and to know the Status I can call the Vendor directly. Now when I call up this vendor he refused to deliver the same at the given address and also he will only deliver the product if Just-dial credit him the Amount in 1 hr and I pay him Rs.300/- extra as delivery charge. After hearing all these thing I was Shock and called up the customer care of Just-dial. Customer care executive respond after 3-4 calls and for the entire day on 10th of may they kept saying me that the Item will be delivered to me by end of day but till 11th May 2015 I am yet to receive the Item. Just-dial people are not all taking any interest to resolve this issue. I have made entire payment. Please help. My Mobile no is [protected]