[Resolved] Justickets — Fraudlent practices for filling their wallet

Umaanand Duraisamy

Address:	Chennai, Tamil Nadu
Website:	justickets.in

152754 for kabali / tamil:
Hi,
You cannot close my ticket without solving the issue!
I know that the money will be in wallet if i cancel the ticket. My only question is why it should be in your wallet??
If the sessions are sold out due to pre-orders, why are you allowed to pre-book the tickets? If it is one or two tickets it is fine. Unfortunately i was forced to use your service as my money was in your wallet. That is not correct.

I have very well noticed that justickets has opened pre-booking for kabali several weeks ago.. Then why you are allowing till today to book pre-orders..

This is a kind of cheating... To fill your wallets. No body is calling or responding and the same reply is coming again and again. Kindly refund the amount to my bank account. Otherwise i have to book a complain/take legal actions for this type of cheating.

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Aug 22, 2016

Complaint marked as Resolved

Justickets customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2016

Justickets Customer Care's response Dear Sir, We are truly sorry that your pre-book order for the movie "Kabali" could not be confirmed due to extremely high demand for the tickets. Our website and App clearly indicate the chances of securing a confirmed ticket before placing a pre-book order and you must have noticed that in the case of your order, the chances were indicated as Poor. We tried our best to secure tickets for all our pre-booked orders but were unable to satisfy some orders due to the very high level of demand. As regards your money, it will remain in your wallet for future use for purchase of movie tickets on our site/app . Unfortunately, our wallet rules do not allow us to refund money back to customers' bank accounts at this point of time. We request your understanding and your continued support to Justickets. Regards, The Team at Justickets