[Resolved] JustRechargeIt — Recharge unsuccessful. But amount debited

gjmorein

from Chennai, Tamil Nadu

Address:

Tirunelveli, Tamil Nadu, 627011

On 07-jul-2016 i did recharge to the number [protected] (Idea) for the amount 120 and the amount got debited from my bank account. After getting the reference number page got refreshed, so the transaction became unsuccessful.

But the recharge did not happen. Please recredit to my bank account or credit back to my jri account.

Again i tried the same transaction and another one, both got successful.

My contact number is - +91-[protected].

Kindly do the needful as earliest and expecting a better service in future...

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Aug 8, 2016

Complaint marked as Resolved

JustRechargeIt customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2016

JustRechargeIt Customer Care's response Dear R Grace , We would like to inform you that your recharge for Idea mobile number was successfully processed. Please note the confirmation received from the operator confirming the recharge. MP[protected] - Successful with operator reference ID TN[protected] MP[protected] - Successful with operator reference ID TN[protected]. If you require any further assistance, pleaser visit our HelpDesk section. We appreciate the opportunity to assist you. Warm Regards Customer Support Team JustRechargeIt.com

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Comments

Idea Cellular Customer Care

from Mumbai, Maharashtra

Dear Customer,

We regret the inconvenience caused to you. We have noted your concern. We will get back to you shortly.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Bengaluru, Karnataka

Dear Customer,

As per your telecon with our customer service associate on 10th July 2016, we wish to inform you that the matter is currently being followed up and our concern team will revert to you at the earliest.

Thanks & Regards,
Customer Care, Idea Cellular

Idea Cellular Customer Care

from Mumbai, Maharashtra

Dear Customer,

We tried contacting you on your Idea number but we couldn’t reach you. Hence, we request you to inform us the convenient date & time to contact you and have your issue resolved.

Thanks & Regards,
Customer Care, Idea Cellular

Preeti Prasanna

from Mumbai, Maharashtra

I did recharge yesterday but it is not done yet . and payment is already deduct in my account please look the matter & refund my amount. I dont want to recharge it again. please do the needful

anita007

from Mumbai, Maharashtra

"Hello, even I have faced similar issues in the past where my money was debited but was not carried through to my mobile account. The best thing is to raise this issue over email with the website/app you used while making the recharge. It takes time but the operator/app usually reverts your balance. If still the issue doesn't get resolved, you can use your social media accounts for escalation.

You can try using a mobile recharge app like FreeCharge, MobiKwik, or Bill Bachao to keep track of all your recharges and data usage. I am using the Bill Bachao app and I find it very convenient to use. I have not faced any issue with this app as yet. With this app, I am able to keep track of how much data I have used, the calls I have made. The app also alerts me after I exceed my data limit. It's awesome! There are a ton of other features like Self Help, from where you can activate DND or deactivate any of your Value Added Services. You also can get alerts on new plans for your mobile service. You can also check the signal strength of your carrier and check mobile data speeds." This app is available here - http://bit.ly/ormbb