Kallada G4 Travels — Bus started before running time

Address:

Thiruvananthapuram, Kerala, 695022

Hai,
I booked ticket on kllada travells from sulthan bathery to trivandrum on 14.09.2016. The bus running time was at 8.0 pm and the reporting time was at 7.45 pm. Since i was traveling form pulpally (25 km from sulthan batrhery) to sulthan bathery by oridnary bus and also terrific traffic due to onam festival, i was able to reach sulthan bathery at 7.50pm.in between at 7.35 pm, the driver called me and i told that i will reach bathery at 7.50 pm. But the driver is not willing to wait up to 7.50pm and he told me that it is not possible to wait for a single passenger. They started from bathery at 7.45 pm and thus i could not be able catch the bus.