Kalyan Silks — Strange deterrent practices for staff

Address:	678007
Website:	kalyansilks

I am writing to complain about our shopping experience at the Palakkad branch of kalian silks this evening, my wife had purchased two sets of readymade churidhars which needed alteration. Our sales girl was very helpful and she made arrangements of alteration. Unfortunately due to no mistake of her, after 2 separate attempts alteration work wasn’t compatible with my wife’s original measurements. Final product was way too big for her to wear. After a long gap and dithering from the management team, we were given permission for an exchange for the same price- which I thought was a fair idea. They then stopped us selecting another product for exchange, as we had forgotten to bring the ‘shawl’. My patience ran out and out of frustration and due to prolonged delay for a simple task, I asked our sales girl for a refund instead of exchange when I return the shawl.

At this point, store manager and two supervisors got involved, they advised us that sales girl who was very conscientious and customer friendly, will have to bear the expenses for of our refund. I felt very sorry for her to go through such an ordeal, she was clearly traumatized. Apparently she made this ‘mistake’ on the measurements, therefore her salary would be deducted for this error. No customer with a clear conscience will not accept such a refund, when I enquired about such an extreme unfair employment practice, store manager reported that this is meant to deter from future mistakes.

I want to clarify whether if kalyan silks employ such unfair practice on your hardworking employee as a way of deterrence. Please reconsider re-training your management team on how to deal with complaints. I am not complaining anyone in specific here, we all do mistakes that is part of life, but there is a clear need for training management and sales team and please ask them to stop emotionally blackmailing customers by scaremongering about such strange deterrent practices.

Look forward to hear from you and timely reply to avert further escalation. I am happy to produce receipts if needed.