Karbonn Mobiles — Complaint against karbonn mobile product and services

Address:	Moradabad, Uttar Pradesh, 244001
Website:	karbonnmobiles.com

Dear Sir, I am Vaibhav Gupta. I had purchased a Karbonn Aura 9 Dual Sim Android Mobile Phone, (Item Number:[protected] for Rs. 6049/- on 07.11.2015 through online purchase of Ebay.in (Order ID:- PaisaPay ID [protected]) from Seller Name: (Mevada) PIXEL Traders, 3, Gaytri Complex, B.K. Road, Mehsana mobile no:- [protected] email:[protected]@gmail.com. (Mr. Ujjwal), (Bill NO:- WB-7964 Dated 09.11.2015). IMEI No of my mobile are Sim1:-[protected] Sim 2:- [protected]. I received this product on 13.11.2015 by Blue Dart (Air Way no. [protected]). It has a warranty period of 1 year since 08.11.2016. I am facing some problems in my hand set, from the day I received this product. (i) It has 8 MP rear camera and 5 MP front camera but image quality of both the cameras are very low. In fact Front camera (5 MP) produces lower image quality than any VGA Camera and image quality of rear camera is also very low. (ii) It also has hanging problem, due to this It could not be operated smoothly and it be restart/switch off or stop working automatically some times. Processing speed is very slow while having 1GB Ram + 8 GB ROM and 1.2 GHz Quad Core Processor. First I contacted customer care of ebay.in on[protected] and seller (Mr. Ujjwal) on[protected] and reported the problem to them and requested them for refund or replacement many times. They always refused my request and directed me to have it checked in nearby service centre of karbonn mobile. They also told me that only centre of karbonn mobile will repair or replace my handset. Then I visited web site of karbonn mobile www.karbonnmobiles.com to find out the nearby service centre of karbonn mobile in Moradabad. First I went to AKSHAT WORLDLINKakshat.[protected]@gmail.com, G-19, Chadda Complex, Gmd Road, Moradabad, 244001 Ph-[protected], [protected]. They told me that now they do not have service centre of karbonn mobile and suggested me to another service centre of karbonn mobile. If there is no service centre of karbonn mobile, then why the karbonn mobile is put the name and address of AKSHAT WORLDLINK on their web site. Then I went to SHRI SHIV SHAKTI ENTERPRISES, [protected]@gmail.com, Shop no. B3, B4 First floor Sai complex Budh Bazar Moradabad, 244001 Ph- [protected] on 17.11.2015. They refused to take my hand set for repair/ replacement and informed that Karbonn Aura 9 is newly launched model of karbonn mobile and it is not being shown in their software. They could not take/repair the hand set until the software is updated. They said that they could not generate the job sheet until the model number of my hand set is shown in their software. They also ensured me to provide me solution in 3 to 4 days. After 4 days I again went to SHRI SHIV SHAKTI ENTERPRISES, They again told me the same problem and asked me to wait for 3 to 4 days more. I have visited SHRI SHIV SHAKTI ENTERPRISES and called on their phone no [protected] many times. They always asked me to wait 3 to 4 days more and told me that they can provide me solution after the updating of software only. I have also informed to owner of this service centre on [protected] many times but solution is not provided to me till date. They always said that they will call me back and get me update but they never called me. I only called them to get the updates. On 01.01.2016 when I called them again, they informed me that there are two types of service centre of Karbonn mobiles. My hand set Aura 9 is not covered under their service range and my hand set can be repaired or replaced by another type of service centre. These types of service centers are available in Meerut or Delhi, Therefore I have to go Meerut or Delhi for getting solution of my problem and by saying this they refused to help me out. After passing more than 1.5 month, they could get the knowledge that my hand set is not covered under their service range. Even no such information about types of service centre is given anywhere on web site of karbonn mobile. I refused to go Meerut or Delhi because it will be too expensive and time taken for me to go there. I again requested service centre at moradabad to solve my problem at their end but they refused to help me. I do not understand if there is a service centre in that city where I live, why should I go to another city for service by expending so much of money and time. In between I have also called customer care on [protected], [protected]. These numbers never is connected. Then I called on another number of customer care[protected] many times. I told about my problem to the customer care executive in detail every time. They ensured to provide me solution. Every time I called to customer care, I have been told to wait for 5 working days to get the call back from their back end team. Neither I got the call from back end team of customer care nor any solution is provided to me till date. Even I have connected customer care executive to the person from SHRI SHIV SHAKTI ENTERPRISES to resolve my complaint against service centre. Every time I am been told to wait for 3, 4, 5 days more to provide the solution. I have also mailed all the details regarding my complaint to the following email [protected]@gmail.com, [protected]@karbonnmobiles.com, [protected]@gmail.com, [protected]@utlinks.com, [protected]@jainaindia.com, [protected]@karbonnmobiles.com, arjit.[protected]@jainaindia.com, [protected]@utlinks.com, amar.[protected]@jainaindia.com on 02.01.2016, 05.01.2016, 11.01.2016 and 18.01.2016 and get only one reply dated 05.01.2016 with ticket no 3545133 - against Karbonn Mobiles but No action has been taken yet. Really, I have been made and irritated by customer service and response of karbonn mobile . I am unable to use my phone for the last 9 weeks and mentally harassed also. I want to get refund of my money with compensation amount, for I have suffered for last 9 weeks. It is requested to kindly short out my problem. I am also sending you copy of invoice and photos of mobile box for reference and as a proof in the following attachments. Please find the enclosed attachments. Regards Vaibhav Gupta